Terms and Conditions

 

1. Booking & Payment

  • All sessions must be booked and paid for in advance through the Acuity Scheduling platform.

  • Payment confirms your appointment and secures your time slot.

  • Pricing is subject to change but will always be clearly displayed at the time of booking. 

2. Free Consultation Policy

  • A complimentary 15-minute Consultation is required for new clients.

  • This session is designed to assess your needs, introduce the process, and determine the right service for you.

  • No styling advice or detailed wardrobe analysis will be given during the free consultation.

  • Only one free consultation per client. If missed or canceled with less than 24 hours’ notice, rebooking may not be offered.

 3. Rescheduling & Cancellations

  • You may reschedule or cancel your session up to 24 hours in advance.

  • Cancellations made less than 24 hours before your appointment are non-refundable.

  • If you are more than 15 minutes late without prior notice, the session may be shortened or forfeited. 

4. No-Show Policy

  • If you do not attend your scheduled session without notice, you forfeit your session without refund.

  • Repeat no-shows may result in suspension of booking privileges.

5. Gift Cards

  • Gift cards are redeemable for wardrobe consulting services only and hold no cash value.

  • They are non-refundable and may not be exchanged for cash or transferred to another client without written permission.

  • Gift cards must be used within 12 months of the purchase date unless otherwise stated.

  • To redeem, clients must enter the gift card code during booking through the Acuity Scheduling platform.

  • Lost or stolen gift cards will not be reissued. Please treat them like cash.

6. Coupons / Promo Codes

  • Coupon codes may be offered for special promotions or limited-time discounts.

  • Only one coupon code can be applied per booking.

  • Coupons must be entered at the time of booking — they cannot be applied retroactively.

  • Coupons may not be used to purchase gift cards.

  • Coupon codes may have expiration dates and are not valid once expired.

  • Promotional offers are subject to change or cancellation at any time without notice.

7. Session Scope

  • Services include wardrobe education, body shape and color palette analysis, styling direction, and a personalized wardrobe revival report.

  • Sessions are tailored to help you understand and express your personal style with confidence.

  • Results depend on your participation, communication, and willingness to implement recommendations. 

8. Client Expectations

  • Clients are encouraged to arrive prepared with any requested materials (wardrobe photos, measurements, mood boards, etc.).

  • Open communication and a positive attitude create the most rewarding experience.

9. Intellectual Property

  • All reports, visuals, and materials shared are the intellectual property of AlexClough.Style LLC.

  • These resources are for your personal use only and may not be distributed, replicated, or shared beyond immediate family and close friends without written consent.

10. Confidentiality

  • Your personal information, photos, and session details will be kept confidential.

  • Any public use of client images or testimonials will only occur with your written permission.

11. Agreement

  • By booking a session and checking the box during the intake process, you confirm that you have read, understood, and agreed to these Terms and Conditions.